Terms of Use

1. Acceptance of Terms

Welcome to Trans-Logistics. By accessing or using our website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Trans-Logistics ("Company," "we," "our," or "us").

2. Definitions

• "Services" refers to all logistics, shipping, and related services provided by Trans-Logistics.
• "Website" refers to translogistics-africa.com and all associated web properties.
• "User" refers to any individual or entity accessing or using our services.
• "Content" refers to text, images, data, and other materials on our website.
• "Shipment" refers to goods transported under our services.

3. Services Description

Trans-Logistics provides international logistics services including:

• Maritime container shipping (20ft and 40ft containers)
• Import and customs clearance services
• Export documentation and logistics
• Warehousing and storage solutions
• Shipment tracking and monitoring

Service availability, pricing, and terms may vary by route, cargo type, and destination. Specific terms will be outlined in your booking confirmation.

4. User Accounts

Account Registration

• You must provide accurate and complete information when creating an account
• You must be at least 18 years old to create an account
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized account use

Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose security risks.

5. Booking and Payments

Booking Process

• All bookings are subject to availability and confirmation
• Pricing is determined by route, cargo type, weight, volume, and current market conditions
• Changes or cancellations may incur fees as specified in your booking terms

Payment Terms

• We accept various payment methods including bank transfers, credit cards, and letters of credit
• Payment terms will be specified in your booking confirmation
• Payments are typically processed in EUR, USD, or local currency
• Late payments may incur interest charges and delay shipment
• Payment disputes must be raised within 30 days of invoice date

6. Shipping Terms and Conditions

Cargo Requirements

• You must provide accurate cargo descriptions, weights, and dimensions
• All required documentation must be provided in advance
• Prohibited and restricted goods are not accepted (see our prohibited items list)
• Cargo must be properly packaged and labeled according to international standards
• Dangerous goods require special declaration and handling

Liability and Insurance

Our liability is limited as defined in international conventions (e.g., Hague-Visby Rules, Hamburg Rules) and our standard terms and conditions of carriage.

• We strongly recommend cargo insurance for all shipments
• Claims must be filed within specified time limits
• We are not liable for delays or losses due to force majeure events

7. Prohibited and Restricted Items

The following items are prohibited or require special authorization:

• Illegal drugs and controlled substances
• Weapons, ammunition, and explosives (unless properly authorized)
• Hazardous materials without proper documentation
• Counterfeit goods and items violating intellectual property rights
• Perishable goods without proper refrigeration arrangements
• Protected wildlife and plants under CITES
• Large amounts of currency without declaration

8. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of Trans-Logistics or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Usage Restrictions

• You may not copy, modify, distribute, or reproduce our content without written permission
• Our trademarks and logos may not be used without authorization
• Content may be viewed for personal, non-commercial use only

9. User Conduct and Prohibited Activities

When using our services, you agree not to:

• Provide false or misleading information
• Impersonate any person or entity
• Attempt unauthorized access to our systems
• Interfere with or disrupt our services
• Upload malicious code, viruses, or harmful software
• Engage in automated data collection (scraping) without permission
• Use our services for illegal purposes
• Send spam or unsolicited communications

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of these external sites.

Your use of third-party services is at your own risk and subject to their terms and conditions.

11. Disclaimers and Warranties

We disclaim all warranties, including but not limited to:

• Uninterrupted or error-free service availability
• Accuracy, reliability, or completeness of information
• Merchantability or fitness for a particular purpose
• Absence of delays, failures, or service interruptions

12. Limitation of Liability

To the maximum extent permitted by law, Trans-Logistics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Liability Cap

Our total liability for any claim arising out of or related to these Terms or our services shall not exceed the amount you paid to us in the 12 months preceding the claim, or €1,000, whichever is greater.

Exceptions

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Trans-Logistics, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your cargo, including damages caused by undeclared or misdeclared goods
• Your violation of applicable laws or regulations

14. Dispute Resolution and Governing Law

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions.

Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.

Alternative Dispute Resolution

Before initiating legal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation or mediation.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We will notify users of material changes via email or prominent website notice.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Trans-Logistics regarding the use of our services and supersede all prior agreements and understandings.

18. Contact Information

If you have any questions about these Terms of Use, please contact us:

• Email: legal@translogistics-africa.com
• Phone: +33 7 53 56 28 27
• Address: Bissau, Praça

19. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.