1. Introduction
At Trans-Logistics ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
By using our services, you consent to the data practices described in this policy. Please read this policy carefully to understand our views and practices regarding your personal data.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Identity Data: Full name, date of birth, and identification documents
- Contact Data: Email address, phone number, postal address
- Business Data: Company name, business address, tax identification
- Financial Data: Payment information (processed securely by our payment providers)
- Transaction Data: Booking details, shipping information, tracking numbers
- Account Data: Username, password (encrypted), preferences
Technical Information
We automatically collect certain technical data:
- Device Data: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, navigation paths, click behavior
- Location Data: Approximate geographic location based on IP address
- Cookies and Tracking: See our Cookie Policy for details
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Process and manage container bookings and shipments
- Provide tracking and status updates for your cargo
- Handle customs documentation and clearance
- Send service-related notifications and updates
Business Operations
- Manage your account and verify your identity
- Process payments and prevent fraud
- Respond to customer service requests and inquiries
- Comply with legal obligations and resolve disputes
Service Improvement
- Analyze website usage to improve our services
- Conduct market research and service development
- Send promotional materials (with your consent)
- Personalize your experience on our website
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your data based on:
- Contract Performance: To fulfill our contractual obligations to you
- Consent: When you have given explicit consent for specific purposes
- Legitimate Interests: To operate and improve our business
- Legal Compliance: To meet regulatory and legal requirements
5. How We Share Your Information
We may share your information with:
- Service Providers: Shipping carriers, port authorities, customs brokers, payment processors
- Business Partners: Logistics partners and agents in destination countries
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
Note: We never sell your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- SSL/TLS encryption for data transmission
- Secure password hashing and storage
- Regular security audits and access controls
- Employee training on data protection
- Secure backup and disaster recovery procedures
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Typical Retention Periods:
- Account information: Until account deletion + 30 days
- Transaction records: 7 years (tax and accounting requirements)
- Customer communications: 3 years
- Marketing consent: Until withdrawn + 30 days
8. Your Data Protection Rights
Under GDPR and other data protection laws, you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
- Right to Complain: Lodge a complaint with your data protection authority
To exercise any of these rights, please contact us using the details in the Contact section below.
9. International Data Transfers
As a logistics company operating internationally, your data may be transferred to and processed in countries outside your country of residence, including countries that may not have equivalent data protection laws.
We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data during international transfers.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. The "Last Updated" date at the top indicates when the policy was last revised.
We will notify you of significant changes by email or through a prominent notice on our website. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us: